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Customer Support Specialist

  • Backicing Home , NYC, USA
  • Full-time

With over 25,000 customers worldwide, Appex is the world leading analytics and marketing suite for Instagram and a partner of the world's most-loved brands such as National Geographic, Gucci, Marc Jacobs, Samsung, Emirates and more.

As a Customer Support Specialist, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to assist our customers in a fast, efficient and professional manner. If you enjoy fixing issues and helping improve the overall customer experience, this job is for you!

Responsibilities

  • ✓ Provide industry leading customer support via e-mail, chat and social media
  • ✓ Provide industry leading customer support via e-mail, chat and social media
  • ✓ Improve the customer experience by taking a proactive approach in solving
  • ✓ Take ownership of issues and follow problems through to resolution.
  • ✓ Assist in developing customer support procedures, policies and standards
  • ✓ Keep accurate records and document customer service actions and discussions
  • ✓ Help analyze technical bugs, product requests and customer pain points
  • ✓ Ability to work well with other departments and to manage customer expectations
  • ✓ Willingness to go the extra-mile for each customer contact

Requirements

  • ✓ Assist in developing customer support procedures, policies and standards
  • ✓ Keep accurate records and document customer service actions and discussions
  • ✓ Help analyze technical bugs, product requests and customer pain points
  • ✓ Ability to work well with other departments and to manage customer expectations.
  • ✓ Willingness to go the extra-mile for each customer contact
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